Frequently Asked Questions.
Our user-friendly remote visual assistance solution, mXremote enables call centre and product experts to visually guide and collaborate with customers and field engineers for instant advice, support and rapid issue resolution.
mXremote provides ‘real-time’, remote assistance by accessing the camera stream of your customer or colleague’s smartphone or tablet, so your call centre staff can ‘see what they see’ to troubleshoot problems.
No, mXremote is download-free for call centre staff, customers and field engineers; these private sessions are completed via a web browser.
Yes, all images and other data gathered during the session are saved and accessed from ???
Yes, a full recording of all previous sessions can be accessed and downloaded whenever needed.
mXremote works well with minimal WiFi speeds, but can also work on 3G, 4G, 5G (mobile data) if needed.
Yes, they have a similar display so you can interact during the session and they’ll also receive an invite that will ask for access to their camera stream on their smartphone or tablet.
Yes, you can invite colleagues with different skill sets to join a remote session.