Resolve your customer issues faster with mXremote. Our secure remote assistance system enables power and utility companies to reduce the operational burden and need for unnecessary onsite callouts, resolving standard customer enquiries such as meter readings and billing to troubleshooting technical issues, to ensure a positive customer experience.
With mXremote you gain instant access to a customer’s home without physically having to be present through our web-based remote assistance platform. Call centre staff or service engineers can then quickly guide customers by troubleshooting commonly occurring faults and minor maintenance repairs as if they were right by their side.
