Improve customer satisfaction with instant visual remote support.
Our instant remote visual assistance system delivers a smoother, more cost-efficient customer service.
Connect your customers or colleagues for instant advice, support, and rapid resolution of frequently occurring faults with our intelligent remote assistance solution, mXremote.
Diagnose and resolve common problems such as meter readings, router faults or machinery repairs by “seeing what they can see” with our easy-to-use, no apps required solution.
Reduce costs and resolve issues quickly by providing very specific guidance as your call centre team will have the complete picture to identify and work through problems to improve your customer experience. This all means increased machinery uptime, reduced operational costs and the ability to train on the job, safely and securely.
Your experts can start providing remote assistance in 3 simple steps.
CONNECT
Step 1 – Log in online to the mXremote system.
INVITE
Step 2 – Send a private session link (via email or SMS) invitation to your customer or colleague.
GUIDE
Step 3 – Wait for them to join the call and start to ‘see what they see’.
With mXremote, your customers or colleagues can call for help and with just one click of a link, they can provide access via their mobile’s camera to one of your support experts to quickly and easily ‘see what they can see’ and virtually walk them through exactly what needs to be done, resolving problems efficiently and effectively by providing guided instructions for fast issue resolution.
mXremote helps you deliver an even more cost-efficient service for your customers as it prevents the need for them to wait for unnecessary engineer call-outs, by enabling your customers to solve issues with machinery themselves with instant expert guidance and live drawing on screen for smoother collaboration.
Allow senior workers the opportunity to offer their skills with mXremote. Experts can assist more new recruits or junior field workers in a single day than they could by traveling to each individual worksite, effectively scaling expertise across the workforce. This instant access to experts, also means that training can happen from anywhere, anytime.
With mXremote you can reduce or eliminate onsite service visits that occur daily. This then reduces the time field workers need to spend on the road. It helps protect the environment as fewer journeys are needed, helping to make your operations more sustainable by reducing Co2 emissions.
