Virtual Diagnostics & Maintenance

AI-powered diagnostics, maintenance and repairs guidance.

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Improve ‘first-time’ fix rates, reduce operational costs and train new recruits with our intelligent virtual technical assistant, mXassist.

Whether it’s inspections, diagnostics or maintenance and repairs, deliver your skills remotely with our Artificial Intelligence (AI) powered virtual technical assistant. 

mXassist intelligently identifies equipment based on photographic references of real-world equipment, it then applies 3D virtual component overlays on your mobile or tablet so field technicians can be guided through fault finding, repairs and the operation of complex equipment.
When faced with an issue field technicians can simply point their mobile or scan a QR or barcode to identify the exact product or component using AI. mXassist can then help to diagnose the issue, recommended a resolution and provide guidance on how to repair or replace any necessary components. (Link to mXassist video)

Conducting off-site audits and inspections without any guidance is a major problem for field technicians. Often, they need to wait for experts to visit the site, this delays diagnosis and increases bottom-line costs.

With mXassist you are guaranteed better audit and inspections, business performance and reliability. We help you deliver a quality service to your customers with quicker resolution times.

Enable field workers to diagnose and resolve issues themselves with step-by-step guidance and virtual Augmented Reality component overlays of equipment to reduce downtime as they perform tasks more accurately and efficiently.

Facilitate faster knowledge transfer and bring new recruits up to speed with hands-on field training, AI driven guidance, access to supporting service manuals to identify the exact component needed for the task and if required, they can access expert remote visual assistance to resolve problems fast.

Transform your customer experience by speeding up customer response times through faster first-time fix problem resolution, resulting in improved machine uptime and reduced costs for customers.