Solutions Mxassist

Virtual technical assistance for your frontline workforce

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Do your field technicians, operators and engineers need help to diagnose and repair complex or new faults? Does your frontline team arrive onsite only to discover they need extra support? Are your manuals bulky or difficult to navigate making it harder to get the job done?

mXassist is a virtual reality assistant that combines cutting-edge Augmented Reality (AR) and Artificial Intelligence (AI) to support your frontline workforce. Automated guidance helps to accurately identify products, diagnose faults and rapidly resolve issues to improve first time fix rates and operational efficiency.

You can give your workforce the support they need in an easy to understand, accessible platform and transform the way they work.

  • Make it simple to diagnose and repair complex or new faults
  • Deliver additional online, live support when needed
  • Improve first-time fix rates
  • Reduce operational costs
  • Train new recruits

Using mXassist your field team will find it easier to diagnose and repair faults. Field technicians can troubleshoot, handle more jobs remotely and solve issues independently or with additional live stream support.

Bridge the ‘skills gap’ as new recruits can resolve issues quickly supported by automated AI powered guidance and AR overlays of real equipment.

You can transform your customer experience with more first time fixes, improve productivity by optimising your workforce and reduce inspection and maintenance costs.

 

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Let mXassist help you

Empower your field technicians and give them the knowledge they need to successfully complete their job. With mXassist they will become an instant expert with AR overlays and AI insights.

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Contact us

Taking the leap from traditional ways of working can be hard, that’s why we are here to help.

Our team will develop the right solution for your business, by ensuring that we are meeting the specific challenges that you face, whether it’s increasing machine uptime, enabling better system data visualisation or fewer engineer visits to site – we are here to help you.