Remote visual assistance for rapid support and problem resolution, mXremote.
mXremote is a user-friendly, remote assistance solution that connects you to your customers or colleagues on-site for instant advice, support and rapid issue resolution. This eliminates avoidable call-outs and reduces the waiting times for resolving common issues, improving your customer experience and satisfaction. It is a completely web-based system, so there’s no need to download or install any apps.
Step 1 – log in online to the mXremote system
Step 2 – send a private session link (via email or SMS) invitation to your customer or colleague
Step 3 – wait for them to join the call and start to ‘see what they see’
Want to find out more?
A well-known European Boiler manufacturer has successfully used mXremote for the last few years to reduce customer callouts and increase the number of pre-sales surveys conducted.
Let mXremote help you:
Reduce costly and avoidable call-outs by allowing instant remote visualisation of a situation.
Diagnose and resolve problems quicker by seeing the situation as if you were physically there.
Ensure a positive customer experience every time by reducing downtime and site visits.
Contribute to controlling climate change by reducing travel to customer sites.
Keep your employees safe by reducing travel risks and exposure to potentially dangerous work sites or contact with customers.