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Improve customer satisfaction with instant visual remote support

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Do you spend a lot of money on unnecessary callouts? Do your experts spend a lot of time on the road? Do you have inexperienced colleagues or new hires operating in customer environments?

Trying to solve customer problems or supporting colleagues on-site with phone calls can sometimes be frustrating, leading to costly and avoidable site visits by more experienced colleagues.

Imagine instead, an online remote assistance solution that lets you visually guide your customers, operators and field technicians so that you can “see what they see” via their smartphone or tablet devices. You will be able to provide secure support and safely solve customer problems wherever you are.

  • Eliminate unnecessary call outs
  • Reduce waiting times for common issues
  • Support inexperienced colleagues or new hires
  • Improve your customer experience and satisfaction
  • Connect your customers or colleagues for instant advice
mXremote provides user-friendly, ‘real-time’ remote assistance by accessing the camera system of your customer or colleague’s smartphone or tablet. When your team can ‘see what they see’ they can deliver better support with specific step-by-step instructions to help them troubleshoot problems. Your experts can start providing remote assistance in 3 simple steps:

Connect

Log in online to the mXremote system

Invite

Send a private session link (via email or SMS) invitation to your customer

Guide

Wait for them to join the call and start to ‘see what they see’

 

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Let mXremote help you

Reduce costly and avoidable call-outs by allowing instant remote visualisation of a situation.

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Want to find out more?

Case study

Bridging the gap with mXremote

mXremote helps a leading European boiler manufacturer to bridge the gap between its call centres and customers.

Download case study ›
Bridging the gap with mXremote

Contact us

Taking the leap from traditional ways of working can be hard, that’s why we are here to help.

Our team will develop the right solution for your business, by ensuring that we are meeting the specific challenges that you face, whether it’s increasing machine uptime, enabling better system data visualisation or fewer engineer visits to site – we are here to help you.