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Do you spend a lot of money on unnecessary callouts? Do your experts spend a lot of time on the road? Do you have inexperienced colleagues or new hires operating in customer environments?
Trying to solve customer problems or supporting colleagues on-site with phone calls can sometimes be frustrating, leading to costly and avoidable site visits by more experienced colleagues.
Imagine instead, an online remote assistance solution that lets you visually guide your customers, operators and field technicians so that you can “see what they see” via their smartphone or tablet devices. You will be able to provide secure support and safely solve customer problems wherever you are.
- Eliminate unnecessary call outs
- Reduce waiting times for common issues
- Support inexperienced colleagues or new hires
- Improve your customer experience and satisfaction
- Connect your customers or colleagues for instant advice
Live annotation on the caller’s screen
Draw or annotate on your customer or colleague’s smartphone or tablet screen in ‘real-time’, highlighting contextual points of interest instantly. This makes it easier to provide clear guidance and is ideal for people that respond better to visual cues.
Invite additional assistants
Get the right skills set for each enquiry by inviting experienced colleagues to share their expertise and quickly solve customer problems.
Session recording
Record parts or all of the session to provide a document trail, reference material or to use for training purposes.
Sharing links and documents
Instantly share links to websites or supporting online content, user guides, manuals, diagrams, product sheets and other resources.
Digital audit trail
Create an in-platform digital audit trail to track tasks completed and customer interactions.
Secure web based system
No need to download any apps. mXremote is secure and safe to use for your team and your customers.
Connect
Log in online to the mXremote system
Invite
Send a private session link (via email or SMS) invitation to your customer
Guide
Wait for them to join the call and start to ‘see what they see’
Showreel
Let mXremote help you
Reduce costly and avoidable call-outs by allowing instant remote visualisation of a situation.
Want to find out more?
Bridging the gap with mXremote
mXremote helps a leading European boiler manufacturer to bridge the gap between its call centres and customers.
Download case study ›
Contact us
Taking the leap from traditional ways of working can be hard, that’s why we are here to help.
Our team will develop the right solution for your business, by ensuring that we are meeting the specific challenges that you face, whether it’s increasing machine uptime, enabling better system data visualisation or fewer engineer visits to site – we are here to help you.